For refund or return requests,please contact us within 30 days after your tracking number has been marked as "delivered". Requests received later than 30 days after delivery, will not be eligible.
Our refund and returns policy applies only if the item is received with a fault, damaged, or is significantly different to the description. To help us process your request, we may ask for photos or other documentary evidence as proof, so we can best diagnose the problem and work on a solution for you.
If you need to cancel your order, please contact us after you place the order within an hour. Because after receiving the order, we need to prepare the product, pack it, and deliver it to the shipping point before it is officially shipped. If you apply for a refund after the next single hour, we may charge 10%-20% of the order amount, including the restocking fee, the packing fee, and the round-trip fee to the shipping point. The specific fee will be based on the actual Circumstances charge.
Craftsmanship and Quality Guarantee
If you have found an issue in quality or craftsmanship with a product from us, please contact us immediately and we will repair or replace it, at our discretion. Products that have been subject to abuse are not eligible under this guarantee. Products on our site are described as accurately as possible, but occasional slight variations in measurements, colour, or design may occur.
Any remedy for an unintentional error in the description, pricing, or availability is at our discretion.
- We might ask buyer to test the item in order to eliminate improper use factor, buyer has responsibility to follow the test correctly.
- We will cover all expense (Item price, Shipping$) if confirmed due to manufacturing problem or our errors, the other way round, buyer will responsible for the return and bear the freight..
- The item must be returned in NEW condition and with the entire original package and accessories, manuals, etc or it will be rejected by our warehouse and returned back to you.
- Replacement/Refund will be made within 3-5 business days after the goods are returned and received by seller.
- We strongly recommend you to use a service with tracking# to locate the return packages.
- Items return after the required deadline we might ask for 20% restocking fee.
- Returned products are permitted and must be initiated by the buyer within 30 days from the date of purchase.
- There is no restocking fee for damaged or defective products. Shipping fees is non-refundable. .
- For damage caused by incorrect use, assembly, disassembly, and sharpening of product. We are not responsible for returns and exchanges.
- Custom products do not accept returns.
Feel free to ask us any questions about our return policy!
We will gladly reply to any email within 24-48 hours.
Please send all return-related questions to email@example.com, Thank you!